Shipping Information

Wholesale Shipping:

All wholesale orders will receive an email confirmation with shipping dates within 48 hours of placing their order, excluding holidays and weekends.

Retail Shipping:

When will my order be shipped?
Orders ship within 48 hours, excluding holidays and weekends. Any exceptions the customer will be notified via email.

How do you ship?
Orders will ship via UPS whenever possible. Select items will go via USPS depending on size and address.

Is expedited shipping available?
Yes you can select two ship your package expedited. If a customer chooses to expedite a personalized order it will ship after the allotted time to personalize an item. Our personalization can take up to 5 business days. We will ship your order as soon as it is completed.

Where do we ship?
We ship in the United States including Alaska and Hawaii. All international shipping will have to approve a shipping quote. The shipping, custom, duties and taxes vary so much for different countries that we have a customer approve a shipping quote before processing. Any international inquires can email retail@jkadams.com.

What do I do if my package arrives damaged?
Please save all packaging materials if your order arrives damaged. Contact retail@jkadams.com and we will process a claim via the shipping method that was used and resend your order. All packaging is required in the result that an inspection is required via UPS or USPS. 

How do I track my package?
All orders that have provided an email will receive the tracking number directly from UPS or USPS. If you have any questions you can contact the store at 866-362-4422.