Standard delivery orders ship within 48 hours, excluding holidays and weekends, for non-personalized items. For Personalized items please allow up to five additional business days. If there are any exceptions, you will be notified via email.
How do you ship?
Orders will ship via UPS whenever possible. Select items will go via USPS or FedEx depending on size and address, at JK Adams' discretion.
What if an item I ordered is on backorder?
Thank you for considering JK Adams! This season has been incredibly challenging for our manufacturing systems, supply chain, and our employees. We have worked hard to keep our business thriving in the midst of the COVID-19 pandemic--and we thank you for your patience. Our inventories have been kept lean--and we're doing our best to get back to full manufacturing schedules. We're doing our best to provide accurate information on lead times--but please be aware these are subject to change due to the current environment. We do apologize for any inconvenience in advance. Delays and backorders are noted in bold text on the our product pages. We have been experiencing a host of backorders that we're doing our best to fulfill in a time of delayed information. If you have additional questions feel free to email us at firstname.lastname@example.org.
Is expedited shipping available?
Yes, you can select expedited shipping for your package, at the cost calculated and shown at checkout. If you choose to expedite a Personalized order, it will ship after the allotted time to personalize an item. Our Personalization can take up to 7 business days. If the board is on backorder the board will be personalized after it comes back in stock. We will ship your order as soon as it is completed.
What do you charge for shipping?
"Standard Shipping" rates in the chart below are for delivery to the contiguous 48 U.S. states via UPS Ground or USPS standard delivery. For standard delivery to Alaska and Hawaii there is a flat rate charge of $75.00 for orders up to $300.00. At our discretion we will refund the difference in shipping charges to Hawaii and Alaska. Our products are heavy and cost a lot to ship. JK Adams sells our products to specialty retailers across the country and can be found in many specialty shops in the United States.
Our Standard Shipping rates are based on the total value of your order shipped to an individual shipping address. For orders with multiple shipping addresses, Standard Shipping is charged based on the purchase-amount shipped to each address. The value of your order is the amount after any discounts are applied. On purchases of $150 or more (per address), Standard Shipping is free of charge, excluding Hawaii and Alaska.
Where do you ship?
Our "Standard Shipping" services and rates are applicable to the contiguous 48 U.S. states (see rate information above.) We do ship to Alaska, Hawaii and U.S. Territories -- for these destinations, actual shipping costs are calculated and provided to you at checkout before placing your order. For International Orders, please see below.
Do you ship outside the United States?
We do not currently ship out of the United States.
What do I do if my package arrives damaged?
Please save all packaging materials if your order arrives damaged. Contact email@example.com or call 1-866-362-4422 and we will process a claim via the shipping method that was used and resend your order. All packaging is required in the result that an inspection is required via UPS, FedEx or USPS.
How do I track my package?
All orders that have provided an email will receive the tracking number directly from UPS, FedEx or USPS. If you have any questions, please contact us at 866-362-4422.