All returns and exchanges must be made within 60 days of purchase. Returns will be refunded, with an original receipt, in the original form of payment. Please note that returns must be in new and unused condition for a refund. Shipping charges may not be refunded at the discretion of JK Adams. We cannot accept returns on monogrammed/personalized orders and special orders. Clearance items are final sale and are not eligible for return. In the event of a damaged order please save all packaging. Purchases made on jkadams.com are not eligible for a store return.